|
Ricki, General Manager, (PowerSat USA)-
"My company’s daily jobs cannot survive without ProBusinessTools. Since our
business relies heavily on nationwide installation, we could not accept any jobs
without this tool. As a matter of fact, we even took a risk when turning down a
DirecTV software supplier to go with ProBusinessTools. The software is very user
friendly and they offer first class technical support. Whenever we have a
problem, the ProBusinessTools support staff always helps us solve the problem
right away—just like a coworker would."
Alex Geron, Director of Information Technology, (Outlook Window Fashions) -
"ProBusinessTools is our scheduling software of choice. It helped us
transition from a paper-based business to an Internet-based business
operating in real time. Even the most technically challenged teams
members were able to utilize the user-friendly interface effectively.
ProBusinessTools accommodating customer service and support help us
around the clock. I would recommend ProBusinessTools to any company
needing a quality scheduling solution."
Mike Hollinger, Field Service Supervisor, (Digital Audio
Mechanical Contractors DAMCO) -
"ProBusinessTools has completely turned our company around.
It has given us the opportunity to streamline our business
and operate using one software solution. In addition to the
software, the support department is absolutely wonderful.
They are always willing to help me on-the-spot no matter
what I need. Prosite Business Solutions makes me feel like
my company’s success is their success as well. "
Eric Crisp (General Manager - X Satellite) -
"Being an independent DirecTV retailer and concentrating primarily on sales, we didn’t feel we
had much use for ‘installation software’. When our new operations plan called for an online database,
we searched many applications, spent many man hours researching and testing. In the end,
ProBusinessTools®
was the top choice. We soon found out that it was the best thing we could’ve done.
ProBusinessTools®
has mastered the tool for installation companies and is constantly
improving the sales/retailer side with many tools that consolidate all needs into an easy
to use package. Some of those tools include: DirecTV/Dish commission tracking, credit
card processing, real time DirecTV account creation, shipment tracking, inventory management
with access card activation verification and real time scheduling. No more are the days of
faxing work. With just the click of a few buttons, an installer has the work. One of the
best things about
PBT
though is that it has the feel and use of a software giant while they
maintain a customer relationship that rival’s many mom and pop shops.
For a retailer, aside from the actual application use, when we signed up with
PBT
, we
became part of a large installation network. This gave us the ability to get connected
with a
PBT
installer in virtually any part of the USA. As a retailer, we could sell to
anywhere in the USA while still maximizing our bottom line because we go right to the
installation source. This allowed us to cut out the middle man. So now when we need
an installer, it’s a requirement that they use
PBT
."
Lorne Hommerding (Operations Manager - MicroTech) -
"As we approach our 3rd year on
Prosite
, I have to still think to myself how scared I was
to change a data base over with over a hundred technicians working for us.
As I look back I wonder how we ever got through the day without using
Prosite
.
Not only did my job get easier I found that I could handle more work with less people.
From the Accounting Department tracking Payables and Receivables to warehousing equipment to
Remote URL’s to link our call center to schedule our customers.
I found that I could remotely access anything I wanted from anywhere as long as I had
internet access. Our technicians have found out that they can have a job and a life too.
They are routed closer to home which gives them the time be home with there families
instead of sitting in the evening traffic. The
Prosite
team has always been there to
help with any problems and anytime of the day or evening. It didn’t matter that I was
on the West coast and they were on the East coast they were always available any time.
I have been approached by others with scheduling software and I must admit that
Prosite
wins hands down for their product and support. Once again I would like to say thanks
to all for making our lives much easier."
Michael Holmes (President/CEO - Bates Installation Co., Inc.) -
"As we approach our second anniversary as subscribers,
I want to take the opportunity to express my thanks to all at
Prosite
for creating a system that has allowed my business to grow and prosper
in a way that otherwise would have been impossible. Affordable to set up
and maintain,
Prosite
gives us capabilities that only a server based system
can offer in terms of reaching and accommodating customers, clients, and
installation personnel nationwide. Beyond that,
Prosite
has been responsive
to our changing needs by continuously adding and upgrading features while
providing prompt support and training. As far as I know, there simply is no
other system that incorporates as much in the way of features and support
in a package as cost effective as
Prosite
. Thanks to all…and best wishes
for a prosperous 2005."
Rhonda Demarest (Owner - onetec LLC,) -
"I am the owner of onetec LLC and have been using your product since October of 2002.
I am personally involved with scheduling customers, inventory and tracking of equipment
and accounting and quickly found your product to be extremely beneficial. I think your
scheduling tool, in particular, is quite amazing, in that my customers are easily scheduled
and my technicians no longer have to drive to our office on a daily basis to pick up paperwork.
In addition, your staff is knowledgeable, courteous and professional.
Prosite
Business Solutions
has been an invaluable resource in helping me to complete the day to day functions of my business
in a much more efficient manner than ever before. Thanks for a truly great service!"
Candy Harman (Operations Manager - Buccaneer Communications) -
"After reviewing and using several different installation software programs we found
Prosite
Business Solutions. This software has allowed us to grow our business over
300% in three years. It manages everything for our company from installations
to accounting and technician payroll. It also allows us to monitor our own DTV
sales and inventory. This is the most complete, user friendly management program
on the market. I have seen
Prosite
Business Solutions adjust and make changes to
the software as we (the client) request different needs. I will always use
Prosite
Business Solutions to manage our business.
"
(Prime Installs, LLC
)- "With this appointment scheduling software package in place, we have
seen dramatic changes within our overall numbers. We have
seen activation rates up as much as 1/3 and cancellations
down by half, said David Mitchell, Operations Manager, Prime
Installs, L.L.C. Our churn rate has dramatically decreased
and we have had better overall customer satisfaction. The
ability to give the customer a date based on the installation
companies actual openings is incredible."
(Sparks Installation
Service, Inc.) - "Finally after 26 years in the
communications industry we have found a system that has been
developed that does everything needed to insure great customer
service with the productivity that installation companies
require. After six months of working with this software i
am still surprised at ALL of the ideas that have been implemented
into this system to make everyone jobs more complete. My hats
off to the effort it took to bring this 'great tool of productivity'
to the market... "
(Swartzel Electric) –
The de facto standard web-based scheduling software and customer CRM database
for the service industry. Every once in a great while, there comes along a company whose ideas are
so demanding and enriching that it's really hard to believe! I was a little skeptical, but once I
started looking at the program and testing it, I became more excited. This program really works!
The most important part of all of this, is the "PROFESSIONAL and FRIENDLY" help that I get, all
the time. This is one of those "once in a lifetime opportunities."
Satellite Installation
Specialist - "I knew in fifteen minutes this
was a superb product. My clients, staff and installation network
team love this software. I can't imagine trying to operate
my business without your program."
M and M Satellite
- "Thank you, I now spend less time on the phone, more
time spent make sure our quality goals are met, my installers
are happier and wanting to complete more work in a day, less
down time for installers, and finally, my overhead has decreased
and profits increased. There is a new excitement around this
place and we at M and M Satellite want to thank you."
Sky Communications
- "The software is helping our business greatly, very
easy to find the customers, either by name, number, city,
scheduled, not scheduled, also easy to cross reference the
customers with any other company's that are questioning a
job or customer problem. Couldn't live without it."
Digital Home Solutions
- "Just wanted to complement you on the website. It has
really become a valuable tool for us. It makes the scheduling
easier along with the ability to track the installations and
run the reports. One person can actually handle the whole
process with this system. Thank you for a great system."
SatNews.com
- "ProBusinessTools is the scheduling tool for better appointment positioning
and minimized travel for satellite dish installers. Customer,
client, technician, order and schedule management - Provides
web ordering, tracking and scheduling for customers and clients
by allowing installation teams and their technicians to print
daily schedule reports and invoices from home and complete
a nightly closeout report all online. "
Carlos - Independent
Installer - "This is amazing, I can print out
my orders and invoices for the day from home, close orders
from home, this means more time at home and less time in the
office."
Brian - Independent
Installer - "I have been in the business for
ten years, and never had the ability to make my schedule and
take care of my orders so easily. Best of all I can work from
the office or sitting at home."
Fredrick - Independent
Installer - "I love traveling fewer miles in
a day and being able to spend more time with customers and
not feeling rushed."
|