Arizona — January 3, 2003 — Today at the office of Prosite Business Solutions, Inc., the creators ProBusinessTools® service management software, announced that Prime Installs, L.L.C. has deployed and implemented the ProBusinessTools® service management software for assistance in Point of Sale scheduling and dispatching. Prosite Business Solutions also announced that just fifteen months after availability, The ProBusinessTools® service management software, in conjunction with retailers and installation companies have handled 195,000 orders throughout the satellite industry. With the addition of Prime Installs, the ProBusinessTools® service management software currently handles the customer service, appointment calendar and appointment scheduling as well as the dispatching needs of over 2100 installers and 45,000 orders monthly. The unrestricted availability of the ProBusinessTools® service management software has made it possible for installation companies, fulfillment groups, and retailers to have their own business management software package while being able to work as one team for better customer support and satisfaction industry wide. Consumer confidence issues, due to a lack of communication between companies in the industry, have spurred the creation of ProBusinessTools® service management software. Companies such as Prime Installs, L.L.C., and the availability of point-of-sale scheduling will further drive Consumer growth for DirecTV® and Echo Star®.

“ ProBusinessTools® is experiencing unprecedented deployment success,” said Riche Varner, Co- Creator. “It has already surpassed Industry expectations. With the growth of Point of Sale scheduling, we expect more industry leaders to make the move to ProBusinessTools® .”

Record Rate of Customer Deployments

Many customers have already benefited from deploying ProBusinessTools® service management software. Prime Installs, L.L.C., an installer of DIRECTV ® satellite receiving equipment, recently engaged ProBusinessTools® service management software to assist in managing their customer service orders, appointment scheduling and coordinating with their installation companies. ProBusinessTools® service management software will enable Prime Installs, L.L.C. to transform its culture into an “e-culture,” creating a Web-enabled POS productivity infrastructure that will allow Prime Installs, L.L.C. to keep its current hold on the market and stemming further growth of sales and customer satisfaction.

“The point of sale scheduling that your software has enabled us to provide, has proven invaluable,” said Kenny Hudson, Installation Director, Prime Installs, L.L.C. “It truly does what you stated it would do and has increased our customer satisfaction ten folds.”

“With this service management software package in place, we have seen dramatic changes within our overall numbers. We have seen activation rates up as much as 1/3 and cancellations down by half, said David Mitchell, Operations Manager, Prime Installs, L.L.C. Our churn rate has dramatically decreased and we have had better overall customer satisfaction. The ability to give the customer a date based on the installation companies actual openings is incredible.”

ProBusinessTools® Availability

ProBusinessTools® service management software is a collection of customer service software, appointment calendar software, appointment software, service management software and appointment scheduling software tools driven by customer feedback and is part of Prosite Business Solutions commitment to deliver the ability of Point of Sale scheduling, order management, installer management to many retailers, fulfillment groups, and installation companies in multiple service industries.

Founded in 1996, Prosite Business Solutions is a leader in service management software for scheduling, dispatching, and business-to-business communication software. The company has done work with companies such as; Motorola®, Honeywell®, and Cushman & Wakefield®. The company offers a wide range of products and services designed to empower people through great software.

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